Return and Refund Policy

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If the item is proved to be defective/damaged or if you have received the wrong item, we will send a new item to replace the defective or wrong item. Please contact us within 3 days after receiving the product. Otherwise, the replacement will be voided.

You can always contact us for any question at souvijewelry.ph@gmail.com or message us through our social media channels:
FB: SOUVI
IG: @souvi.jewelry

Exchanges

If you wish for an exchange of item in case you wanted another item instead, the buyer will shoulder the return and shipment of the new item. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

You can always contact us for any return question at souvijewelry.ph@gmail.com or message us through our social media channels:
FB: SOUVI
IG: @souvi.jewelry

Refunds

If you prefer to receive a refund instead of the replacement, we will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 3 business days.

If more than 7 business days have passed since we’ve approved your return, please contact us at souvijewelry.ph@gmail.com.